We understand that health information about you is personal. We are committed to protecting your health information. We create a record of the care and services you receive at HealthQuest, as well as any divisions, departments, or affiliated companies. We need this record to provide you with the best care possible and to comply with certain legal requirements. This notice applies to all of the records of your care generated by HealthQuest, whether made by HealthQuest personnel or your personal doctor. This notice describes HealthQuest’s privacy practices and that of all its departments and units, any volunteer we allow to help you while you are at HealthQuest, all employees, staff and other HealthQuest personnel, to anyone authorized to enter information into your HealthQuest chart, and services of any of our subsidiaries or affiliates (if applicable).
This notice will tell you about the ways in which we may use and disclose your health information. We also describe your rights and certain obligations we have regarding the use and disclosure of your health information.
This Notice describes HealthQuest’s operations and how our employees and staff use and disclose health information.
The following categories describe different ways that we use and disclose health information. For each category of uses or disclosures we will explain what we mean and try to give some examples. Not every use or disclosure in a category will be listed. However, all of the ways we are permitted to use and disclose information will fall within one of the categories.
We may use health information about you to provide you with medical treatment or services. We may disclose health information about you to doctors, nurses, technicians, medical students, or other personnel who are involved in taking care of you at HealthQuest. For example, a doctor treating you for a minor surgery may need to know if you have diabetes because diabetes may slow the healing process. Different departments of HealthQuest also may share health information about you in order to coordinate the different things you need, such as prescriptions, lab work and x-rays. We also may disclose health information about you to people outside HealthQuest who may be involved in your medical care after you leave HealthQuest, such as family members, clergy or others we use to provide services that are part of your care.
We may use and disclose health information about you so that the treatment and services you receive at HealthQuest may be billed to and payment may be collected from you, an insurance company or a third party. For example, we may need to give your health plan information about the treatment you received at HealthQuest so your health plan will pay us or reimburse you for that treatment. We may also tell your health plan about a treatment you are going to receive to obtain prior approval or to determine whether your plan will cover the treatment.
We may use and disclose health information about you for HealthQuest operations. These uses and disclosures are necessary to manage and operate HealthQuest and make sure that all of our patients receive quality care. For example, we may use health information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine health information about many of our patients to decide what additional services we should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, and other personnel for review and learning purposes. We may also combine the health information we have with health information from other HealthQuests to compare how we are doing and see where we can make improvements in the care and services we offer. We may remove information that identifies you from this set of health information so others may use it to study health care and health care delivery without learning who the specific patients are.
With regard to behavioral health and substance abuse information, Michigan law requires that we obtain your
permission to disclose such information, regardless of whether it will be used for treatment, payment, or health care operations.
We may use and disclose health information to contact you as a reminder that you have an appointment for treatment or medical care at HealthQuest.
We may use and disclose health information to tell you about or recommend possible treatment options or alternatives that may be of interest to you
We may use and disclose health information to tell you about health-related benefits or services that may be of interest to you.
We may release health information about you to a friend or family member who is involved in your medical care. We may also tell your family or friends your condition and, if applicable, that you are in a hospital.
We will disclose medical information about you when required to do so by federal, state or local law.
We may disclose health information about you as required by state or federal laws and regulations relating to any or all of the following, as such may apply to you.
You have the following rights regarding health information we maintain about you:
You have the right to inspect and copy health information that may be used to make decisions about your care.
Usually, this includes medical and billing records, but does not include psychotherapy notes.
To inspect and copy health information that may be used to make decisions about you, you must submit your request in writing to HealthQuest. If you request a copy of the information, we may charge a reasonable fee for the costs of copying, mailing or other supplies associated with your request, as allowed by law or regulation. We may deny your request to inspect and copy in certain very limited circumstances. If you are denied access to your health information, you may request that the denial be reviewed. A licensed health care professional chosen by HealthQuest will review your request and the denial. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by HealthQuest.
To request an amendment, your request must be made in writing and submitted to HealthQuest. In addition, you must provide a reason that supports your request.
We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
Except for disclosures involving treatment, payment, health care operations and other authorized disclosures, you have the right to request an “accounting of disclosures.” This is a list of the disclosures we made of health information about you. To request this list or accounting of disclosures, you must submit your request in writing to HealthQuest. Your request must state a time period, which may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the list (for example, on paper or electronically). The first list you request within a 12-month period will be free. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had.
If we do agree, we will comply with your request unless the information is needed to provide you with emergency treatment.
To request restrictions, you must make your request in writing to HealthQuest. In your request, you must tell us: (1) what information you want to limit; (2) whether you want to limit our use, disclosure or both; and (3) to whom you want the limits to apply (for example, disclosures to your spouse).
You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail. To request confidential communications, you must make your request in writing to HealthQuest. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
Your have the right to a paper copy of this notice. You may ask us to give you a copy of this notice at any time. Even if you have agreed to receive this notice electronically, you are still entitled to a paper copy of this notice.
We reserve the right to change this notice. We reserve the right to make the revised or changed notice effective for health information we already have about you as well as any information we receive in the future. We will post a copy of the current notice in HealthQuest. The notice’s effective date will be on the first page
in the top right-hand corner.
If you believe your privacy rights have been violated, you may file a complaint with HealthQuest (Current HealthQuest HIPAA Privacy Officer: S. Kogelschatz) or with the Secretary of the Department of Health and Human Services. To file a complaint with HealthQuest, you must submit your complaint in writing to:
HealthQuest Corporate office
24100 Drake Rd.
Farmington Mi. 48335